1. Preference for Human Understanding
61% of consumers believe that human agents better understand their needs compared to AI systems.
SURVEYMONKEY.COM
2. Desire for Thorough Explanations
53% of customers feel that human representatives provide more comprehensive explanations than AI counterparts.
SURVEYMONKEY.COM
3. Reduced Frustration with Human Agents
52% of consumers find human customer service agents less frustrating to interact with than AI-driven systems.
SURVEYMONKEY.COM
4. Preference for Human Interaction
44% of clients prefer interacting with human agents over AI, and 36% find AI interactions less personal than those with human service representatives.
MASTEROFCODE.COM
These statistics underscore the challenges AI faces in replicating human empathy and the nuanced understanding required for effective customer service.